1. How do I make a booking?
You can book flights, hotels, tours, activities, transfers, cruises, holiday packages, and visa services directly on our website by selecting your service and completing secure payment.
2. How do I know my booking is confirmed?
Most bookings are confirmed instantly after payment. Some services require supplier confirmation (airlines, hotels, cruises, or activity providers) before final approval.
3. Why is my booking pending?
Some services require manual confirmation from suppliers. If the booking cannot be confirmed, you will be notified and refunded if eligible.
4. Can I book for someone else?
Yes. You can book on behalf of another traveler as long as all details match their passport or official identification.
5. Can I modify my booking after confirmation?
Yes, but changes depend on supplier rules. Some bookings allow modifications with charges, while others are non-changeable.
6. What if I enter incorrect traveler details?
You must contact support immediately. Corrections depend on airline, hotel, or supplier policies and may not always be possible.
7. Can I make group bookings?
Yes. Group, family, and corporate bookings are available. Pricing and availability may vary depending on group size and service type.
8. Can I combine multiple services in one booking?
Yes. You can combine flights, hotels, transfers, tours, cruises, and activities where available.
9. Do I need an account to book?
No. Guest checkout is available, but an account helps you manage bookings, refunds, and updates more easily.
10. Why do prices change before booking?
Prices are dynamic and may change due to real-time availability, supplier updates, demand, taxes, or seasonal changes. Final price is confirmed only after payment.
1. What payment methods are accepted?
We accept major credit and debit cards along with secure online payment gateways for safe and fast transactions.
2. Are prices guaranteed after booking?
Yes. Once payment is successfully completed, your booking price is fully confirmed and will not change.
3. Why did the price change before booking?
Prices may change due to real-time supplier availability, demand, taxes, seasonal variations, or system updates. Final price is only confirmed after payment.
4. Is my payment secure?
Yes. All payments are processed through encrypted and secure payment gateways to ensure full transaction safety and data protection.
1. Can I cancel my booking?
Yes, but cancellation depends on supplier rules, booking type, and the cancellation policy shown at the time of booking.
2. Are all bookings refundable?
No. Some bookings are fully refundable, some are partially refundable, and some are strictly non-refundable depending on supplier terms.
3. What is your refund processing time?
Refunds are typically processed within 2–3 weeks. Airline refunds may take up to 6 weeks depending on the carrier and payment method.
4. Is there a refund fee?
Yes. A 10% service charge is deducted from eligible refunds to cover processing and administrative costs, unless the cancellation is caused by the supplier.
5. What happens if I no-show?
No-shows are strictly non-refundable for all services, including flights, hotels, tours, transfers, cruises, and packages.
1. What is the flight refund policy?
Flight refunds are governed by airline rules. Depending on fare conditions, tickets may be fully refundable, partially refundable after airline penalties, or completely non-refundable.
2. How long do flight refunds take?
Flight refunds typically take 7–30 business days, but may take up to 6 weeks depending on the airline, fare type, and payment processing timelines.
3. Can I change my flight after booking?
Yes, flight changes are allowed depending on airline fare rules and availability. Additional airline charges and fare differences may apply.
4. What happens if I miss my flight?
Missing a flight is usually treated as a no-show by the airline, which may result in the ticket being non-refundable and non-changeable.
5. Can I select my seat or baggage options?
Seat selection and baggage allowance depend on the airline and fare type. Some fares include these services, while others require additional payment.
6. Are airline tickets guaranteed after booking?
Yes. Once ticketed and confirmed, your booking is secured according to airline rules. However, changes or cancellations are subject to fare conditions.
1. Can I cancel hotel bookings?
Yes, hotel cancellations are allowed depending on the property’s cancellation policy and the terms shown at the time of booking.
2. Are hotel bookings refundable?
Hotel bookings may be free cancellation, partially refundable, or non-refundable depending on the room type, deal, and hotel policy.
3. What happens if I miss hotel check-in?
Missing a hotel check-in is treated as a no-show by the hotel and is generally non-refundable.
4. Can I request early check-in or late check-out?
Yes, but these requests depend on hotel availability and cannot be guaranteed in advance.
5. What if the hotel cannot find my booking?
You should contact support immediately with your booking reference. We will coordinate with the hotel to resolve the issue.
6. Are taxes and breakfast included in hotel bookings?
Inclusions vary by room type and hotel. All inclusions such as taxes, meals, or fees are clearly displayed before booking.
1. Can I cancel tours or activities?
Yes, but cancellation depends on the supplier’s policy. Each activity has its own cancellation window and rules, which are shown before booking.
2. Are tours and activities instantly confirmed?
Some tours and activities are confirmed instantly, while others require supplier approval before confirmation is issued.
3. What happens if I arrive late for an activity?
Late arrivals are generally treated as a no-show and are not eligible for refunds or rescheduling.
4. Can I change the date or time of an activity after booking?
Date or time changes are subject to supplier availability and policy. Some activities allow changes with additional charges, while others do not permit modifications.
5. What happens if I miss my activity (no-show)?
No-shows are strictly non-refundable across all tours and activities unless the supplier explicitly allows exceptions.
6. What happens if the supplier cancels my activity?
If the supplier cancels, you will receive a full refund or an alternative activity option, depending on availability.
7. Are pickup and drop-off services included in all activities?
No. Some activities include transportation services, while others require customers to reach the meeting point themselves. This is clearly stated before booking.
8. Can I book activities for groups or families?
Yes. Group and family bookings are available, but pricing and availability depend on group size and supplier rules.
9. Are activities safe and insured?
Safety standards depend on the activity provider. Some activities may include insurance or safety coverage, which will be mentioned in the activity details.
10. Can I get a refund if weather affects my activity?
If weather conditions prevent the activity from operating, the supplier may reschedule, offer an alternative, or provide a refund depending on their policy.
1. Are transfers refundable?
Yes, but refunds depend on the supplier’s cancellation policy and the timing of the cancellation request. Some transfers may be fully refundable if cancelled within the allowed period, while others may be partially refundable or non-refundable.
2. What happens if my flight is delayed?
Transfer providers may adjust pickup time based on the flight details provided during booking. However, adjustment policies vary by supplier and waiting time limits may apply.
3. What happens if I miss my transfer?
Missing a scheduled transfer is generally treated as a no-show and is not eligible for a refund unless the supplier explicitly allows exceptions.
4. Can I change my transfer booking?
Yes, changes are possible depending on supplier availability and policy. Some changes may involve additional charges or may not be allowed.
5. What if my pickup location or time is incorrect?
You must contact support immediately. Corrections depend on provider rules and may result in additional charges or rebooking requirements.
6. What is required for car rental bookings?
A valid driving license, passport or ID, and in some cases a credit card and/or International Driving Permit are required depending on the destination and rental company.
7. Can someone else drive the rental car?
Yes, but additional drivers must be registered with the rental provider and may be subject to extra fees and approval.
8. What is the fuel policy for car rentals?
Fuel policies vary by supplier and may include full-to-full, same-to-same, or prepaid fuel options. The applicable policy is shown before booking.
9. What happens if I return the car late?
Late returns may result in additional charges based on hourly or daily rental rates defined by the supplier.
10. Are tolls, parking, and fines included in car rentals?
No. Any tolls, parking fees, traffic violations, or fines are the responsibility of the renter unless stated otherwise by the supplier.
1. What is the cruise cancellation policy?
Cruise cancellations are governed by the cruise line’s own rules. Policies are typically stricter than hotels and may vary based on sailing date, cabin type, and fare conditions.
2. Are cruises refundable?
Refund eligibility depends on the fare type and cruise line policy. Some bookings may be fully refundable if cancelled early, while others may be partially refundable or strictly non-refundable.
3. What happens if I cancel a cruise booking late?
Late cancellations may result in high penalties or no refund, depending on how close the cancellation is to the departure date.
4. What happens if I miss the cruise departure?
Missing cruise departure is treated as a no-show and is generally non-refundable without exceptions.
5. Can cruise bookings be modified?
Modifications such as date changes or cabin upgrades depend on cruise line availability and may involve additional charges or fare differences.
6. Are port taxes and fees refundable?
Port taxes and government fees may be refundable depending on the cruise operator’s policy and the portion unused.
7. Do cruises include travel documents or visa requirements?
Cruise passengers are responsible for ensuring valid passports, visas, and required travel documents based on the cruise itinerary and destination ports.
1. Are visa fees refundable?
No. Visa application fees and service charges are strictly non-refundable once the application process has started, regardless of approval, rejection, or delay.
2. Can you guarantee visa approval?
No. Visa approval is solely determined by the relevant embassy or immigration authority. We do not influence or guarantee any visa decision.
3. What services do you provide for visa applications?
We provide assistance including document guidance, application support, form filling, appointment scheduling (where applicable), and general travel guidance.
4. What happens if my visa is rejected?
Visa rejections do not qualify for any refund of visa fees or service charges, as these costs are consumed during processing and submission.
5. How long does visa processing take?
Processing times vary depending on the destination country, embassy workload, season, and visa type. Timelines are estimated only and not guaranteed.
6. Do I need to provide original documents?
Depending on the embassy requirements, you may need to provide original documents, copies, or biometric data as instructed during the application process.
7. Can visa applications be modified after submission?
Once submitted, most visa applications cannot be modified. Any changes depend entirely on embassy rules and processing stage.
1. What is the cancellation rule for holiday packages?
Cancellations for holiday packages must be made at least 36 hours before the scheduled travel start time. Cancellations made after this period are generally not eligible for refund.
2. Are holiday packages fully refundable?
Not always. Refund eligibility depends on the individual components included in the package such as flights, hotels, transfers, cruises, and activities. Each supplier’s policy applies.
3. What happens if a package includes non-refundable services?
If any part of the package is non-refundable, the strictest supplier policy applies and those components cannot be refunded under any condition.
4. Can I modify my holiday package after booking?
Yes, but modifications depend on supplier availability and may involve fare differences, rebooking charges, or restrictions on certain components.
5. What if I cancel after the 36-hour window?
Cancellations made within 36 hours of travel are generally treated as non-refundable due to supplier and operational commitments.
6. Can I change travel dates in a holiday package?
Date changes are subject to airline, hotel, and supplier approval. Additional charges or fare differences may apply.
7. What if one service in my package is unavailable?
If any supplier cancels a component, we will provide an alternative option or refund the affected portion according to supplier rules.
All bookings are governed by individual supplier terms and conditions. MAS Travels and Tours LLC acts as a booking facilitator and strictly follows the policies of airlines, hotels, cruise lines, tour operators, activity providers, transfer services, car rental companies, and visa authorities. All refunds, cancellations, modifications, and service outcomes are subject to the respective supplier’s rules and approval.
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